March 4 
1:00 to 4:30
p.m.
Sellin' Paper &
Callin' Balls: Customer Service Excellence for the Bingo World
is a half-day conference prior to the official start of BingoWorld on March 4.
The always dynamic Steve Browne will inform, entertain, enlighten and energize you with this half-day workshop. From building a service program for your bingo hall, to teaching individual service techniques and tactics, this session is ideal for hall managers and their front-line employees, and provides a fresh and enduring perspective on the importance of service.
Topics include:
How Service is Different in a Gaming Environment
The Five Universal Service Standards for All Gaming Employees
The Five Steps to Service Leadership
Making Your Service Memorable - NEW this year
How to Train Your Employees to Smile (and Like It) - NEW this year
This customer service seminar is brought to you by the service gurus at Raving Consulting Company in partnership with BNP Media. Raving has worked with bingo halls and combined bingo/casino operations throughout North America and into Canada.
Your presenter, Steve Browne, former owner of Cactus Jacks Casino in Carson City, Nev., and a veteran of the gaming business for more than 30 years, has been developing and implementing service programs for gaming operators across America for the past eight years. He brings a wealth of expertise in what works and doesn't work in providing an exceptional entertainment experience to customers in a gambling environment.
Admission to this half-day conference is included
with your BingoWorld Conference registration.
If you are not attending the BingoWorld Conference, you can attend "Sellin' Paper and Callin' Balls" for a reduced fee, which includes admission to the BingoWorld Expo. See registration page for details.
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"Sellin' Paper and Callin' Balls" is presented by Steve Browne, Raving Consulting, the afternoon of March 4 |
